Return and Refund Policy

Return and Refund Policy – Splash Store

At Splash Store, we prioritize customer satisfaction and aim to provide an easy and hassle-free shopping experience. Our return, refund, and exchange policy ensures your peace of mind with every purchase.

Eligibility for Return and Refund:

  • You can return any product within 7 days of receiving your order.
  • All items must be returned in their original packaging, unused, and in the same condition as delivered.
  • Damage claims will only be accepted if reported within 7 days of receiving the product.

Process for Return and Refund:

  1. To initiate a return, please contact our customer service team within the 7-day window.
  2. Once we receive the returned item and verify its condition, we will process your refund or exchange.
  3. Refunds will be credited to the original payment method used during the purchase.
  4. In case of damaged items, kindly share photos or videos as proof within the 7-day period for faster resolution.

Non-Refundable Items:

  • Items that have been used, damaged due to misuse, or returned after the 7-day period will not be eligible for a refund or exchange.

Exchanges:

  • If you wish to exchange an item, please ensure it meets the return criteria mentioned above. Exchanges are subject to availability.

For any further queries or assistance, feel free to reach out to our customer service team.